Manage Ministry Team

To complete Manage a Ministry Team you will utilise BSBTWK502 Manage Team Effectiveness

1. Establish a team performance plan

1.1 Identify team purpose, roles, and responsibilities according to organisational and task objectives

1.2 Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for the work team

1.3 Support team members in meeting expected performance outcomes

2. Develop and facilitate team cohesion

2.1 Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks

2.2 Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks

2.3 Provide feedback to team members on team effort and contributions

2.4 Develop processes for identifying and addressing issues, concerns and problems identified by team members

3. Facilitate teamwork

3.1 Encourage team members to participate in and take responsibility for team activities

3.2 Support the team in identifying and resolving work performance problems

3.3 Promote work-team collaboration through individual behaviour

4. Liaise with stakeholders

4.1 Establish and maintain open communication processes with relevant stakeholders

4.2 Communicate information from line management to the team

4.3 Communicate and follow up on unresolved issues, concerns and problems raised by team members with line management

4.4 Address unresolved issues, concerns and problems raised by stakeholders

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

• manage the effectiveness of at least one work team.

In the course of the above, the candidate must:

• provide feedback to encourage, value and reward others
• model desired behaviour and practices
• encourage and foster a shared understanding of purpose, roles and responsibilities
• support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
• develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
• communicate effectively with a range of stakeholders about team performance plans and team performance
• evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

• impacts of group dynamics on team performance
• methods of establishing team activities including communication processes
• strategies that can support team cohesion, participation and performance
• strategies for gaining consensus
• issue resolution strategies.

Foundation Skills

Reading

• Analyses and interprets textual information from the organisation’s policies, goals and objectives to establish team goals or to determine corrective action

Writing

• Prepares workplace documentation that communicates complex information clearly and effectively

Oral Communication

• Engages in discussions or provides information using appropriate vocabulary and non-verbal features
• Uses listening and questioning techniques to confirm understanding and to engage the audience

Enterprise and initiative

• Identifies how own role contributes to broader organisational goals
• Modifies or develops policies and procedures to achieve organisational goals

Teamwork

• Selects and uses appropriate conventions and protocols when communicating with diverse stakeholders
• Uses interpersonal skills to gain the trust and confidence of the team and provides feedback to others in forms that can be understood and used
• Adapts personal communication style to build positive working relationships and to show respect for the opinions, values and particular needs of others

Planning and organising

• Develops, implements and monitors plans and processes to ensure team effectiveness
• Monitors and actively supports processes and development activities to ensure the team is focused on work outcomes

Plans for unexpected outcomes and implements creative responses to overcome challenges

Assessment for BSBTWK502 Manage Team Effectiveness must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:

• workplace documents
• case studies and, where possible, real situations
• office equipment and resources
• interaction with others.