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Manage Conflict

Manage Conflict

Name: Manage Conflict
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No matter how well-intentioned, every community group faces conflict from time to time. The church is not different. Conflict is not the issue; management is the issue. Conflict management skills are not quickly developed. To this end, Vision International College utilises and Christianises BSBATSIL503 Manage conflict.

This unit describes the skills and knowledge required to manage conflict within an organisation, a church or a community between the organisations and the community. It applies to individuals who contribute their skills and knowledge to monitoring and guiding the activities of organisations in situations where there may be a conflict between individuals or groups.

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This unit describes the skills and knowledge required to manage conflict within an organisation, a church or a community between organisations. It applies to individuals who contribute their skills and expertise to monitoring and guiding the activities of organisations in situations where there may be a conflict between individuals or groups.

Performance Evidence

Evidence of the ability to:

recognise causes of conflict
apply conflict-resolution strategies
manage conflict effectively.

Note: if a specific volume or frequency is not stated, the evidence must be provided at least once.

Manage Conflict Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain the concept of community control of organisations and its potential impact on how conflict is resolved.
Outline conflict resolution theories and strategies, including mediation strategies.
describe the cultural context in which Aboriginal and Torres Strait Islander boards operate, including their role in upholding traditional and cultural values, and their potential impact on how conflict is resolved
describe geographic, social, economic and political contexts in which particular organisations operate and their potential impact on how the dispute is resolved
explain how equity and diversity principles might apply to the way conflict is resolved
identify organisational policies, procedures and code of conduct relevant to conflict situations
list potential causes of conflict board members may need to address when undertaking board duties
outline sources of professional support available to assist in conflict resolution
identify provisions of federal, state or territory legislation and funding body requirements that may impact decisions made to resolve conflict
outline relevant protocols and cultural responsibilities that impact how a dispute is resolved
list provisions of the constitution relevant to the conflict situation.

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Description
Reading	Gathers interprets and analyses information to measure the success of conflict-resolution strategies.
Writing	Develops material for a specific audience using clear and detailed language to convey explicit information, requirements and recommendations
Oral Communication	Articulates using specific language and suitable tone to convey requirements for different audiences Uses active questioning and listening techniques to confirm understanding
Interact with others	Recognises the importance of building rapport to establish effective working relationships Adapts personal communication style to build positive working relationships and show respect for opinions, values and particular needs of others Collaborates and negotiates with others to achieve agreeable outcomes, playing an active role in facilitating consensus in potentially contentious situations, seeking expert advice if required
Get the work done	Uses analytical processes to decide on a course of action, establishing criteria for determining between options and seeking input and advice from others before taking action Allows sufficient time for difficulties to be resolved in an impartial and appropriate manner Uses formal and informal processes to monitor the implementation of solutions and reflect on outcomes Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of constraints into account

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate the achievement of the element.
1 Identify existing and potential conflict	1.1 Determine if a conflict exists and its possible causes 1.2 Identify potential situations of future conflict 1.3 Develop strategies to prevent conflict
2 Consider the conflict situation	2.1 Identify the implications of conflict occurring 2.2 Identify responsibilities within the conflict 2.3 Develop resolution strategies in consultation with conflicting parties 2.4 Seek professional advice where needed, maintaining discretion and confidentiality 2.5 Ensure wellbeing of individuals and the organisation is considered when developing resolution strategies
3 Use strategies to resolve conflict	3.1 Promptly, appropriately and impartially implement strategies respecting the cultures of parties involved 3.2 Allow sufficient time for the conflict to be resolved 3.3 Monitor and evaluate the process used to resolve the conflict

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the regulation, licensing and risk – ATSI governance field of work and include access to: