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Manage Conflict

No matter how well-intentioned, every community group faces conflict from time to time. The church is not different.  Conflict is not the issue; management is the issue.  Conflict management skills are not quickly developed. To this end, Vision International College utilises and Christianises BSBATSIL503 Manage conflict.

This unit describes the skills and knowledge required to manage conflict within an organisation,  a church or a community between the organisations and the community. It applies to individuals who contribute their skills and knowledge to monitoring and guiding the activities of organisations in situations where there may be a conflict between individuals or groups.

Manage Conflict

No matter how well-intentioned, every community group faces conflict from time to time. The church is not different.  Conflict is not the issue; management is the issue.  Conflict management skills are not quickly developed. To this end, Vision International College utilises and Christianises BSBATSIL503 Manage conflict.

This unit describes the skills and knowledge required to manage conflict within an organisation,  a church or a community between the organisations. It applies to individuals who contribute their skills and expertise monitoring and guiding the activities of organisations in situations where there may be a conflict between individuals or groups.

Manage Conflict Essential Knowledge and Skills

Performance Evidence

Evidence of the ability to:

  • recognise causes of conflict
  • apply conflict-resolution strategies
  • manage conflict effectively.

Note: if a specific volume or frequency is not stated, the evidence must be provided at least once.

Manage Conflict Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • explain the concept of community control of organisations and its potential impact on how conflict is resolved.
  • Outline conflict resolution theories and strategies, including mediation strategies.
  • describe the cultural context in which Aboriginal and Torres Strait Islander boards operate, including their role in upholding traditional and cultural values, and their potential impact on how conflict is resolved
  • describe geographic, social, economic and political contexts in which particular organisations operate and their potential impact on how the dispute is resolved
  • explain how equity and diversity principles might apply to the way conflict is resolved
  • identify organisational policies, procedures and code of conduct relevant to conflict situations
  • list potential causes of conflict board members may need to address when undertaking board duties
  • outline sources of professional support available to assist in conflict resolution
  • identify provisions of federal, state or territory legislation and funding body requirements that may impact decisions made to resolve conflict
  • outline relevant protocols and cultural responsibilities that impact how a dispute is resolved
  • list provisions of the constitution relevant to the conflict situation.

Manage Conflict Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SkillDescription
Reading          Gathers, interprets, and analyses information to measure the success of conflict-resolution strategies.
WritingDevelops material for a specific audience using clear and detailed language to convey explicit information, requirements and recommendations
Oral CommunicationArticulates using specific language and suitable tone to convey requirements for different audiences

Uses active questioning and listening techniques to confirm understanding

Interact with othersRecognises the importance of building rapport to establish effective working relationships

Adapts personal communication style to build positive working relationships and show respect for opinions, values and particular needs of others

Collaborates and negotiates with others to achieve agreeable outcomes, playing an active role in facilitating consensus in potentially contentious situations, seeking expert advice if required

Get the work doneUses analytical processes to decide on a course of action, establishing criteria for determining between options and seeking input and advice from others before taking action

Allows sufficient time for difficulties to be resolved in an impartial and appropriate manner

Uses formal and informal processes to monitor implementation of solutions and reflect on outcomes

Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of constraints into account

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Elements and Performance Criteria

ELEMENTPERFORMANCE CRITERIA
Elements describe the essential outcomes.Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Identify existing and potential conflict1.1 Determine if a conflict exists and its possible causes

1.2 Identify potential situations of future conflict

1.3 Develop strategies to prevent conflict

2 Consider the conflict situation2.1 Identify the implications of conflict occurring

2.2 Identify responsibilities within the conflict

2.3 Develop resolution strategies in consultation with conflicting parties

2.4 Seek professional advice where needed, maintaining discretion and confidentiality

2.5 Ensure wellbeing of individuals and the organisation is considered when developing resolution strategies

3 Use strategies to resolve conflict3.1 Promptly, appropriately and impartially implement strategies respecting the cultures of parties involved

3.2 Allow sufficient time for the conflict to be resolved

3.3 Monitor and evaluate the process used to resolve the conflict

Manage Conflict Assessment Condition

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the regulation, licensing and risk – ATSI governance field of work and include access to:

  • examples of issues worked with by boards of governance that have the potential to involve conflict
  • examples of relevant documents.

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