Assisting in a Church Ministry

Name: Assisting in a Church Ministry
Availability: InStock

$185.00

This particular unit Assisting in a Church Ministry utilizes the community services unit “BSBOPS202 Engage with customers”. It is ideally suited to the development of ministry skills. Every Job, every ministry, every calling starts somewhere. For the ministry, it is the ministry of help.

For context “customers” are anyone who attends the church or fellowship.

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For context "customers" are anyone who attends the church or fellowship.

As a church, we deal with people of all kinds, much the same as any retail outlet does. The skills developed in this course translate directly into the ministry of the church. As the retailer must care for its customer so they will want to return so to as a church or ministry we want our contacts to feel at home, comfortable and cared for.

This course, while created for retail is Christianised and contextualized to meet the need of the church

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry. This includes access to:

workplace information and data
performance management records and data and quality assurance guidelines
customer engagement policies and procedures

To demonstrate competence in the subject of Assisting in a Church Ministry candidates will complete the unit “CBSBCRT201 Engage with customers ”.

For context "customers" are anyone who attends the church or fellowship.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria, and foundation skills of this unit, including evidence of the ability to engage with at least three different customers (congregants or group members or visitors), by:

providing customer service according to organizational standards and guidelines
using communication equipment and systems efficiently and effectively
adapting communication techniques to suit customer profile and requirements

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria, and foundation skills of this unit, including knowledge of:

operational environment, including customer base and products and services of the organisation
organisational performance standards and customer service expectations
organisational policies, procedures, protocols for customer engagement
relevant product or service details
equipment and systems to manage customer engagement
customer service in different contexts and customer behaviour in different contexts
sources of information to develop customer service skills including relevant organisational personnel
follow-up considerations for customer queries, including:
1. engagement escalation policy
2. business rules and practices
3. customer expectations
principles of customer service
continuous improvement methods including customer retention strategies
procedures for the operation of telecommunication equipment and systems, relevant to customer service

For context "customers" are anyone who attends the church or fellowship.

Students complete the subject Assisting in a Church Ministry utilising the unit “BSBOPS202 Engage with customers ” through our “Online Training Portal” while evidence of practical experience will be applied in the context of the local church

The portal provides the student with an interactive and comprehensive learning and training section. Various assignments are presented which are designed to teach and develop and determine competency in the units. Detailed instructions and access are provided to students by VIC as they enter the unit.

An overview of the training portal can be accessed through these videos.

Logging into the LMS

An overview of your resource

Completing assessments

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Assisting in a Church Ministry